To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance are not eligible for return. If you have any questions about whether an item is eligible, please contact us.
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during transit.
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item. Follow the return process outlined above to ensure your return is handled correctly. This allows us to maintain accurate inventory and fulfill your new order promptly.
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to help us assess the situation. We will provide instructions on how to return the item and may offer a replacement or refund based on the circumstances. Prompt communication is essential to resolve these issues efficiently.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with roamsready.xyz is satisfactory. Please allow up to 3 business days for a response to your inquiry.
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